WhatsApp Business API in Dubai
Your customers are already on WhatsApp. They message you about bookings, prices, availability and orders, and they expect an answer. WhatsApp is the right place for your business to be. The question is what happens when the messages start arriving faster than one person can comfortably answer them.
Your business name and logo on every conversation
One shared inbox with a separate login for every team member
Automated replies that handle the questions you answer every day
Clear visibility on who is answering what, and how quickly
Every conversation logged, searchable and reportable
What the WhatsApp Business API gives you.
The WhatsApp Business app is a good tool. It runs on a phone, it signs in on desktop, and one account can be linked across up to four devices alongside the primary phone. What it does not do is give each person their own login. Everyone works from the same account, which means you cannot set permissions, see who handled which conversation, or report on your team.
The API is the business version of the same channel. There is no app to download. It runs through a platform, and that is where the capability sits.
- A separate login for every agent, with owner, manager and agent permissions
- Reporting on agent workload, response times and message volumes, so you can see how your team is performing
- Automated replies, menus and routing so simple questions never reach a person
- Your approved business display name and logo on your profile, and the option to apply for verified business status
- Message templates approved for use outside the customer service window
- Broadcast lists sent to people who have opted in, not scraped numbers
- Full conversation history that stays with the business, not on someone’s phone
What we build for you.
/ 01
Account setup
We register the number, complete business verification and get your display name and logo approved.
/ 02
Team access
We create a login for every agent, set the permission levels and structure the inbox around how your team actually works.
/ 03
Automated replies
We map the questions you answer most and build flows that handle them, with a clean handover to a person the moment it matters.
/ 04
Message templates
We write and submit the templates you need for confirmations, reminders and follow ups, and manage the approvals.
/ 05
System connections
We connect WhatsApp to the CRM and tools you already run so enquiries land where your team works.
/ 06
Opt in and broadcast
We build the opt in path properly and set up broadcasts that go to people who chose to hear from you.
/ 07
Reporting
We set up the agent and conversation reporting so you can see volumes, response times and who is carrying the load.
/ 08
Ongoing management
We keep it running, watch the flows, adjust the replies and report on what is happening.
The platform.
THE CHANNEL
WhatsApp Business Platform
The official channel behind the API.
QUALIFIED PARTNER
respond.io
The platform we build on.
AI ASSIST
AI reply drafting
Using the assistants we work with day to day.
NO SILOS
Your CRM & business systems
Connected so nothing sits in a silo.
MEASUREMENT
Google Analytics
Reporting into your wider measurement setup.
WhatsApp Business app or WhatsApp Business API.
THE STARTING POINT
WhatsApp Business app
- One account across a primary phone and up to four linked devices, desktop included
- Everyone signs in to the same account, so there are no individual logins
- Manual replies with saved quick replies
- Basic away messages
- No agent level reporting
Suits a small team handling a manageable number of messages
THE BUSINESS SYSTEM
WhatsApp Business API
- Your whole team on one number, each with their own login
- Owner, manager and agent permission levels
- Reporting on agent workload, response times and volumes
- Automated flows, menus and routing
- Approved templates for reminders and confirmations
- History and reporting held by the business
Suits a growing team with real enquiry volume
Who this suits.
Clinics & wellness businesses
Taking bookings and answering treatment questions.
Property teams
Handling viewing requests and qualifying enquiries.
Retail & ecommerce brands
Answering order and delivery questions.
Enquiry-led businesses
Any business looking for conversions through a consistent flow of customer enquiries. The first reply counts.
How we work.
Five steps. Predictable on our side, transparent on yours.
01
Listen
We look at what people actually message you about and where the delays happen.
02
Map
We design the flows, the routing, the team structure and the point where a person takes over.
03
Build
We handle registration, logins, templates, automations and connections.
04
Launch
We go live with your team supported, and we watch the first conversations closely.
05
Manage
We keep improving the flows as the questions change.
“The first reply counts.”
AWEBCO — ON WHATSAPP
Questions we get asked.
Q1
Do we lose our existing WhatsApp number?
No. In most cases we migrate your existing number so your customers carry on messaging the number they already have. If you would rather start clean, we can register a new one.
Q2
Can we see how our team is performing?
Yes. Every agent has their own login, so you can see who is handling which conversations, how many, and how quickly they are being picked up. We set that reporting up as part of the build.
Q3
Will it still feel personal?
That is the point of doing it properly. Automation handles the questions with one right answer. Anything with nuance goes to a person, with the full conversation history already in front of them.
Q4
What about the green tick?
It is the verified business badge on your profile. Meta grants it based on your business being notable and established, and the decision sits entirely with them. We prepare and submit the application and give you the best case we can, but nobody can promise the outcome.
Q5
Can we message anyone we like?
No, and that protects you. People have to opt in. Outside the customer service window you can only send approved templates. We build the opt in path so your list is genuinely yours.
Q6
Does this replace our social media work?
No. Social brings people to you. This is what happens after they message. The two work best together.
Q7
What if we already use a CRM?
Good. We connect to it. The aim is that WhatsApp feeds your existing systems rather than becoming another place your team has to check.
Every unanswered message is a customer deciding to try someone else.
Tell us what people message you about, and we will show you what the WhatsApp Business API would handle for you.